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Downloads & Refunds

Download Policy
E-books are non-refundable.  Please contact us if you need assistance with any technical difficulties related to your downloaded book order. If you experience any issues with the downloaded materials, please send an e-mail explaining the issue to with the Subject: Download Issues. We will work to provide the needed assistance and will re-send the e-book if necessary. 
Refund Policy

Books or  General Merchandise

Are returnable 30 calendar days from the date of purchase with a valid receipt, substandard merchandise will not be accepted for a refund. Items that are shrink-wrapped or in a sealed package must be unopened.

  • All sale merchandise is non-refundable.

Please include the original packing slip along with the items you are returning, wrap the package securely, and ship to the address below. Please note the reason for your return. Be sure to use a traceable means and record the tracking number for future reference since we cannot be responsible for lost returns.

Please send returns to:


Maloy Family Books

5551 Audubon Rd

Detroit, MI 48224

Attn: Online Order

Items are non-refundable when:

  1. Shrink wraps & packages are opened

  2. Water-damaged or wet

  3. Damaged by purchaser


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